We are Here for You 24 Hours a Day, 7 Days a Week, 365 Days per Year

At Mercedes-Benz of Bonita Springs, your safety is our top concern. Part of our customer service experience at Mercedes-Benz of Bonita Springs is giving our customers help when they need it most – 24/7. As a valued customer, you can breathe a little easier knowing that we are ready to dispatch one of experienced ‘on-call’ Mercedes-Benz technicians to you when you need us, a perk that helps sets us apart from the other luxury car manufacturers.

1-800-367-6372

1-800-367-6372

Mercedes-Benz Roadside Assistance Program Advantages

When you need us most – we are here. Our Mercedes-Benz 24-Hour Roadside Assistance Program is here to offer help when you are in need. Whether you are stranded with a flat tire, a dead battery, or have run out of gas unexpectedly, we will be there in a hurry to help you get safely back on the road to your destination!

Need help? It’s simple. Eligible Mercedes-Benz vehicle owners may contact us for help via the Roadside Assistance 800 number or Mobile App. If you have mbrace®, simply click the Wrench Button and a friendly and experienced Mercedes-Benz technician will be promptly dispatched to your location for assistance – at no charge to you.

No Matter Where You Are on Your Journey – We Can Help

Unfortunately, accidents happen. If your vehicle is involved in an auto accident or if you experience a mechanical issue on an eligible Mercedes-Benz vehicle, our Mercedes-Benz Roadside Assistance will have your vehicle towed to the nearest authorized Mercedes-Benz dealer at no charge. In addition, rest assured knowing that in the event of an accident, a Mercedes-Benz Certified Collision Center will make the necessary repairs using only Genuine Mercedes-Benz Parts. Here is a list of the Mercedes-Benz Certified Collision Centers. We appreciate your business at Mercedes-Benz of Bonita Springs and are happy to answer any questions you may have regarding our Mercedes-Benz Roadside Assistance Program.

We appreciate your business at Mercedes-Benz of Bonita Springs and are happy to answer any questions you may have regarding our Mercedes-Benz Roadside Assistance Program.


Roadside Assistance Number

    1.800.367.6372

Service Number

    888-803-2757

Service Hours

  • Monday - Friday: 7:30am to 6:00pm
  • Saturday: 8:00am to 3:00pm
  • Sunday: Closed

Mercedes-Benz Roadside Assistance Eligibility Chart (Effective 1/1/2014)

If your vehicle Then

• Is under any Mercedes-Benz warranty
(New Vehicle Limited Warranty, Extended
Limited Warranty, Certified Pre-Owned Warranty)

You are eligible for complimentary
Mercedes-Benz Roadside Assistance

• Was purchased directly from an authorized
Mercedes-Benz dealership prior to January 4, 2011
and you still own the vehicle

You are eligible for complimentary
Mercedes-Benz Roadside Assistance

• Is out of any Mercedes-Benz Warranty

• Was not purchased directly from an authorized
Mercedes-Benz dealership prior to January 4, 2011

You are not eligible for complimentary
Mercedes-Benz Roadside Assistance.
You may purchase individual Roadside
services through the Mercedes-Benz
Customer Assistance Center

As of January 1, 2014, Mercedes-Benz Roadside Assistance will offer the following complimentary services for eligible vehicles:

  • Roadside Assistance*
    • Replace a flat tire with a spare
    • Jump start
    • Deliver a small amount of fuel, should the vehicle run out.
    • Lockout Service – Pay per use service without an active Mbrace account
  • Complimentary towing to an authorized Mercedes-Benz dealership, given that the service/repair is completed at the dealership
    • If the repair is not performed at the dealership, a fee of $150 will be charged to the customer

1-800-367-6372

1-800-367-6372