We are Here for You 24 Hours a Day, 7 Days a Week, 365 Days per Year
At Mercedes-Benz of Bonita Springs, your safety is our top concern. Part of our customer service experience at Mercedes-Benz of Bonita Springs is giving our customers help when they need it most – 24/7. As a valued customer, you can breathe a little easier knowing that we are ready to dispatch one of experienced ‘on-call’ Mercedes-Benz technicians to you when you need us, a perk that helps sets us apart from the other luxury car manufacturers.
Mercedes-Benz Roadside Assistance Program Advantages
When you need us most – we are here. Our Mercedes-Benz 24-Hour Roadside Assistance Program is here to offer help when you are in need. Whether you are stranded with a flat tire, a dead battery, or have run out of gas unexpectedly, we will be there in a hurry to help you get safely back on the road to your destination!
Need help? It’s simple. Eligible Mercedes-Benz vehicle owners may contact us for help via the Roadside Assistance 800 number or Mobile App. If you have mbrace®, simply click the Wrench Button and a friendly and experienced Mercedes-Benz technician will be promptly dispatched to your location for assistance – at no charge to you.
No Matter Where You Are on Your Journey – We Can Help
Unfortunately, accidents happen. If your vehicle is involved in an auto accident or if you experience a mechanical issue on an eligible Mercedes-Benz vehicle, our Mercedes-Benz Roadside Assistance will have your vehicle towed to the nearest authorized Mercedes-Benz dealer at no charge. In addition, rest assured knowing that in the event of an accident, a Mercedes-Benz Certified Collision Center will make the necessary repairs using only Genuine Mercedes-Benz Parts. Here is a list of the Mercedes-Benz Certified Collision Centers. We appreciate your business at Mercedes-Benz of Bonita Springs and are happy to answer any questions you may have regarding our Mercedes-Benz Roadside Assistance Program.
We appreciate your business at Mercedes-Benz of Bonita Springs and are happy to answer any questions you may have regarding our Mercedes-Benz Roadside Assistance Program.
Roadside Assistance Number
-
1.800.367.6372
Service Number
-
888-803-2757
Service Hours
- Monday - Friday: 7:30am to 6:00pm
- Saturday: 8:00am to 3:00pm
- Sunday: Closed
- Memorial Day: Closed
Mercedes-Benz Roadside Assistance Eligibility Chart (Effective 1/1/2014)
| If your vehicle Then |
|---|
• Is under any Mercedes-Benz warranty |
You are eligible for complimentary |
• Was purchased directly from an authorized |
You are eligible for complimentary |
• Is out of any Mercedes-Benz Warranty • Was not purchased directly from an authorized |
You are not eligible for complimentary |
As of January 1, 2014, Mercedes-Benz Roadside Assistance will offer the following complimentary services for eligible vehicles:
- Roadside Assistance*
- Replace a flat tire with a spare
- Jump start
- Deliver a small amount of fuel, should the vehicle run out.
- Lockout Service – Pay per use service without an active Mbrace account
- Complimentary towing to an authorized Mercedes-Benz dealership, given that the service/repair is completed at the dealership
- If the repair is not performed at the dealership, a fee of $150 will be charged to the customer